Brightswap guarantees you will receive the full price we have quoted you for your phone(s) as long as your phone is in the condition you promised us in your order, working new or faulty.
Outstanding customer service
We will make sure your order is processed as fast as possible. If for any reason you are unhappy (highly unlikely), we'll aim to put it right immediately.
When you have completed your order, we will post you a welcome pack which will include a FREEPOST bag. Simply pop your phone into the bag and post it into the nearest post box.
We recommend sending expensive phones (GBP50.00 or more) by Royal Mail Special Delivery so your phone is insured against damage in the post.
Same day payment
We'll process your payment on the same day we inspect your phone.
Brightswap believes re-use is the safest form of recycling and we aim to redistribute 98% of all our phones to people in countries where the cost of a new phone is too expensive for them.